9pgm Privacy Protection Policy
The security of your personal information matters greatly to 9pgm. This policy clearly explains what data we collect, how it is used, and how we protect your information.
Introduction — Purpose of This Policy
This Privacy Policy ("Policy") is a document that any player using the 9pgm platform (https://9pgm.app) should read and accept. 9pgm handles the personal information of Myanmar players with care and protects it using secure SSL encryption.
By reading this policy, you will understand how we collect data and what it covers. If anything in this policy is unclear or you would like further explanation, you can contact us at [email protected].
Types of Data We Collect
9pgm collects only the information needed to provide players with a complete service. We do not collect unnecessary data and will not sell it to third parties.
2.1 Information You Provide Directly
Data you fill in directly includes—
- Name and age verification details provided during account registration
- KBZPay, Wave Money, AYA Pay and related payment details provided when making deposits or withdrawals
- Email address provided for communication
- Message content from customer support conversations
2.2 Automatically Collected Information
While you use the platform, we automatically record the following—
- IP address and connection data
- Browser type, device information, and operating system
- Website usage session data (cookies and session logs)
- Gaming history, betting records, and payment history
| Data Type | How It Is Collected | Purpose |
|---|---|---|
| Personal Information | Provided by you when registering | Account creation, identity verification |
| Financial Data | Collected during deposits / withdrawals | Processing payments |
| Technical Data | Sent automatically by your device | Security checks, service improvement |
| Gaming Data | Recorded during play | Service delivery, responsible gaming monitoring |
How We Use Your Data
9pgm uses the personal information it collects only for the following purposes—
- To provide services: Managing player accounts, keeping betting records, and processing payments
- To verify identity: Preventing access by anyone under 21 and protecting against fraud
- To meet legal requirements: Storing financial records and fulfilling regulatory obligations
- To improve services: Monitoring platform performance and enhancing the player experience
- To provide customer support: Assisting players through 24/7 Live Chat and email services
- To monitor responsible gaming: Tracking gaming patterns to support players who may need help
- To maintain security: Preventing unauthorized access and financial fraud
Legal Basis for Data Handling
We handle personal information based on the following grounds—
Consent
When a player creates an account on the 9pgm platform, they confirm that they have read and agreed to this policy. If a player wishes to withdraw consent for the use of their personal information, they may contact us to do so. However, withdrawing consent may limit our ability to provide certain services.
Contractual Performance
Data handling required to process deposits, withdrawals, and gaming services is directly tied to the service agreement between the platform and the player.
Legitimate Interests
Protecting player accounts, preventing financial fraud, and improving services are legitimate interests of 9pgm, carried out without causing undue harm to players' privacy.
Data Sharing with Third Parties
9pgm does not sell, rent, or share players' personal information with third parties for any commercial purpose. However, sharing may occur in the following limited circumstances—
5.1 Service Providers
Payment processors such as KBZPay, Wave Money, and AYA Pay, as well as software service partners, may access data as needed to carry out their services. They are required to handle data strictly in accordance with 9pgm's instructions and may not use it for any purpose of their own.
5.2 Legal Requirements
We may be required to disclose data when ordered by a relevant court, regulatory authority, or under applicable law. Should such a situation arise, 9pgm will notify the player to the fullest extent permitted by law.
5.3 Business Transfers
If 9pgm's business is restructured or merged, personal data may be transferred to the succeeding entity. Players will be notified in advance if this occurs, and the protections in this policy will continue to apply.
Cookies and Tracking Technologies
The 9pgm platform uses cookies and similar technologies to provide a better player experience.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security | Deleted when session ends |
| Functional Cookies | Remembering player preferences | Up to 90 days |
| Analytics Cookies | Understanding platform usage patterns | Up to 2 years |
Players can restrict cookies in their browser settings, but disabling essential cookies may prevent some platform features from working properly.
Methods for Protecting Personal Data
9pgm has put in place extensive technical security measures to protect players' data—
SSL Encryption
All data transfers are protected with SSL/TLS encryption, ensuring that third parties cannot intercept them.
Data Storage Security
Personal data is encrypted and stored on secure servers, with access strictly limited.
Access Monitoring
Cybersecurity systems are in place that immediately alert us to any unauthorised access attempts.
Access Restrictions
Only staff members who need it can access player data, and all staff are strictly instructed to handle it within their permitted scope.
Data Retention Period
9pgm retains personal data only for as long as necessary to provide services and to meet legal obligations—
- Account data: Throughout the period the account is active, plus 5 years after closure
- Payment records: At least 7 years, in line with legal requirements
- Gaming history: Throughout the period the account is active, plus 3 years after closure
- Customer service records: 2 years for audit purposes
- Log files (technical data): 90 days
Once these periods have passed, we will securely delete or anonymise the data.
Players' Data Rights
Every player has the following rights regarding their personal information—
9.1 Right to Access
You can request to view the personal data that 9pgm holds about you. Requests will be handled within 30 days.
9.2 Right to Rectification
You can request corrections to data that is inaccurate or incomplete. Some data can be corrected immediately through the 9pgm login, while other data that requires direct correction can be requested by contacting us.
9.3 Right to Erasure (Right to Be Forgotten)
You can request deletion of your data, provided it does not conflict with legal obligations. However, data that must be retained by law, such as financial records, cannot be deleted.
9.4 Right to Data Portability
You can request your data in a readable format and ask for it to be transferred to another service provider of your choice.
9.5 Right to Object
You have the right to object to data processing that we carry out based on our legitimate interests. We will carefully consider and respond to such objections.
Age Restrictions and Child Protection
9pgm strictly ensures that no one under 21+ can play on the platform at any time. The platform will never knowingly collect personal data from anyone identified as being under 21+.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated data. Parents or guardians who suspect this has happened can contact us at [email protected].
Policy Changes
9pgm may update this Privacy Policy when necessary. For significant changes, players will be notified through a prominent announcement on the platform in advance.
Continuing to use the platform after a policy change means you accept the updated terms. If you do not agree with the changes, you may request account closure and stop using 9pgm's services.
Contact Us About This Policy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact the 9pgm customer support team—
Data requests will be processed within 30 days. For complex cases, we will notify you in advance that the period may be extended by a further 60 days.